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App Maintenance Plans for iPhone, Android and Web Apps
An app is never really finished either. Apple and Google release new versions of iOS and Android every year, the app stores change their rules, and the security certificates that let your app run expire on a schedule. An app that nobody looks after can stop working on new phones, or quietly disappear from the App Store or Google Play. Our app maintenance plans keep your app current, compliant and running, so your customers never notice a thing.
Every app Olea Works builds includes a care plan recommendation in the quote. Plans are priced per app for one platform (iPhone, Android or web), with a small add-on for each extra platform, because each app store has its own updates and rules. We are based in Bakersfield, California, and look after apps for businesses across the US.
How our App Care plans compare
All three plans keep your app compatible with each year’s iOS and Android releases, up to date with app store rules, and running with renewed certificates and keys. The difference is how closely we watch your app, how fast we respond and how much support time you get each month.
| App Essentials | App Standard | App Priority | |
|---|---|---|---|
| Price (one platform) | $149/mo | $299/mo | $599/mo |
| Each extra platform | +$75/mo | +$125/mo | +$200/mo |
| Yearly iOS and Android compatibility updates | Yes | Yes | Yes |
| App store rule and policy updates | Yes | Yes | Yes |
| Certificate and key renewals | Yes | Yes | Yes |
| Security updates for app libraries | Quarterly | Monthly | Monthly |
| Crash and error monitoring | Monthly review | Alerts as they happen | Alerts as they happen |
| Monthly app health report | No | Yes | Yes |
| Test release before every update | No | No | Yes |
| Support hours per month | None | 2 | 6 |
| Response target | Next business day | Same business day | Within 4 business hours |
App Essentials
$149.00 /moKeeps your app current and in the app stores, for one platform.
- Yearly iOS and Android compatibility updates
- App store rule and policy updates
- Certificate and key renewals
- Quarterly security updates
- Monthly crash and error review
- Response time: Next business day
App Standard
$299.00 /moEverything in App Essentials plus monitoring and 2 support hours, for one platform.
- Everything in App Essentials
- Monthly security updates
- Crash and error alerts
- Monthly app health report
- 2 support hours / month
- Response time: Same business day
App Priority
$599.00 /moTest releases before every update, 6 support hours and the fastest response, for one platform.
- Everything in App Standard
- Test release before every update
- Priority support queue
- 6 support hours / month
- Response time: Within 4 business hours
App Essentials
App Essentials ($149 a month for one platform) is for apps that work well and just need to stay current and in the stores.
- Yearly compatibility updates for new iOS and Android versions
- App store rule and policy updates, such as privacy labels, account deletion and similar requirements
- Signing certificate and push notification key renewals
- Quarterly security updates for the libraries your app is built on
- Monthly crash and error review
- Response target: next business day
App Standard
App Standard ($299 a month for one platform) suits most business apps: everything in App Essentials, plus closer monitoring and support time for small changes.
- Everything in App Essentials
- Monthly security updates
- Crash and error alerts as they happen
- Monthly app health report
- 2 support hours per month
- Response target: same business day
App Priority
App Priority ($599 a month for one platform) is for apps your customers rely on every day, where a problem costs you sales or trust.
- Everything in App Standard
- A test release before every update (TestFlight for iPhone, internal testing for Android), so changes are checked on real phones before your customers see them
- Priority support queue
- 6 support hours per month
- Response target: within 4 business hours
Extra platforms
If your app runs on more than one platform, each additional platform is added to the same plan: +$75 a month on App Essentials, +$125 a month on App Standard and +$200 a month on App Priority. Each platform has its own store, updates and rules, so each one is looked after on its own.
What support hours can be used for
Included hours cover small, everyday changes: updating text or images in the app, adjusting a screen, adding a menu item, changing a notification message, answering “how do I…” questions, or looking into an error a customer reported. New features and new screens are quoted separately.
Transparent hours: see every minute we work
Every minute of app work is logged with a description of what was done, and you can see it any time in the Hours tab of your client portal:
- Included hours for the month, hours used and hours remaining
- A line-by-line log of the work, downloadable as a spreadsheet (CSV)
- Time tracked in 15-minute increments
Included hours reset each billing month and do not roll over.
How Olea Works keeps your app running
The Olea Works app care process follows the same routine we have refined over more than two decades of caring for client websites, adapted to the yearly rhythm of the app stores.
- Ahead of each new iOS and Android release. We check your app against the new versions so it keeps working on your customers’ phones.
- Store rules watched for you. When Apple or Google change a requirement, we update your app and its store listing before it becomes a problem.
- Renewals on schedule. Certificates and keys are renewed before they expire, so features like push notifications never stop working without warning.
- Response time is not fix time. Your response target is how quickly we pick up your request and start. How long the fix takes depends on the problem, and we keep you posted. Response times are targets, not guarantees.
App work without a plan
App work without a care plan is billed at our standard hourly rate and scheduled as our availability allows. Because the app stores can remove apps that fall behind their requirements, we cannot promise that an app without a care plan stays available.
What we need from you
- Access to your Apple Developer account and Google Play developer account, set up in your business’s name so you always own your app listings
- Access to any services your app connects to
- A contact person for urgent issues
- Requests in writing, with screenshots of any errors your customers report
- A payment method for your monthly plan
What is not included
- Apple Developer account fees ($99 a year, paid to Apple) and Google Play developer account fees ($25 one time, paid to Google)
- New features and new screens, which are quoted separately
- Rollover of unused support hours
- Work beyond your included hours
- Control over app store review decisions, which are made by Apple and Google
Hosting for your app’s server and database, if it has one, is included in your project quote. Details are in our Service Terms.
Frequently asked questions
Why does an app need ongoing maintenance?
Apple and Google release new versions of iOS and Android every year and regularly change their app store rules. Certificates and keys that let your app run also expire on a schedule. Without updates, an app can stop working on new phones or be removed from the stores.
How much does app maintenance cost?
Olea Works app maintenance plans start at $149 a month for one platform. App Standard is $299 a month and App Priority is $599 a month, with a small add-on for each extra platform.
Is the price per app or per platform?
Plans are priced per app for one platform, such as iPhone, Android or web. Each extra platform is a small monthly add-on under the same plan.
Who owns the app store accounts?
You do. Your Apple Developer and Google Play developer accounts are set up in your business’s name, so you always own your app listings.
What happens to my unused support hours?
Unused hours do not roll over to the next month. Your client portal shows hours used and remaining at any time, so you can plan your requests.
Can I keep my app without a care plan?
Yes, but app work is then billed hourly and scheduled as availability allows. Because the stores can remove apps that fall behind their requirements, we cannot promise an app without a care plan stays available.
Keep your app current, compliant and running
Choose your plan in our Services catalog, or tell us about your app and we will recommend the right fit. You can also call 909.255.OLEA (909.255.6532). Planning a new app? Start with our custom development process. Every plan comes with the same logged, transparent hours Olea Works gives all of its clients.
Agencies: these services are available white label at partner pricing. Learn about our agency program.